Jeremie Notebaert

Managed business IT support for enterprise (Fortune 500) customers on DHL platforms, resolving inbound ServiceNow tickets by diagnosing system issues, reproducing errors, and collaborating with engineering teams on escalations. Provided clear bilingual (English/French) customer communication and developed lightweight scripts to streamline recurring resolutions. Supported API integrations by validating customer JSON payloads and API keys against internal schemas, testing endpoints with Postman, troubleshooting integration issues, and documenting common patterns and schema mismatches to improve integration reliability and knowledge sharing.

Implemented a comprehensive monitoring system for warehouse machinery using Portainer, Docker, InfluxDB, Telegraf, and Grafana, creating customizable dashboards and alerts to enhance preventive maintenance and operational efficiency. Leveraged GPT-4's vision capabilities to automate the verification of steel materials against purchase orders, resulting in annual savings of approximately $500,000 CAD by reducing discrepancies and waste. Integrated the company's Shopify storefront with backend systems through Webhooks and Azure Functions, streamlining order processing and ensuring timely data flow. Developed a DLL wrapper API in C# and .NET to interface with a legacy DLL file, improving internal production order management and user experience.

Increased sales and customer satisfaction in the auto glass department by leveraging product knowledge, cross-selling techniques, and exceptional customer service. Maintained accurate inventory records, expertly handled repairs using specialized equipment, and built rapport with both existing and potential customers.

Led 5-person team in Meat Department, managing inventory, training new hires, and upholding Costco's quality standards through product checks and customer service. Ensured efficient operations, minimized waste, and followed food safety regulations.